Last updated April 24, 2021
At Afrovending, we are committed to ensuring customer satisfaction with all of our products. If you are not completely satisfied with your purchase, we offer a return policy within 3-5 business working days of receiving your order.
To initiate a return, please follow these steps:
Contact Afrovending Customer Service: Before returning any item, please reach out to our customer service team at info@afrovending.com to obtain a Return Authorization (RA) number.
We allows customers to return a purchased item within a specified time frame. In this case, customers are given 3-5 business working days to initiate a return after they receive the item. This gives customers enough time to inspect the product and ensure it meets their expectations. If the customer is not satisfied with the item, they can initiate a return by contacting Afrovending and following the steps outlined in the return policy. This policy aims to ensure customer satisfaction and provide a convenient process for returning items that do not meet their expectations.
Return the item in its original condition: The item must be in its original condition, unused, with all original tags and packaging intact. Please include a copy of your receipt or order confirmation email, and the RA number.
In order to be eligible for a return, the item must meet certain conditions, such as being in its original condition, with all its original packaging and labeling intact. Additionally, items that are returned must not have been used, altered or damaged in any way. If an item is not eligible for return, Afrovending reserves the right to refuse the return and may not issue a refund or store credit.
Return shipping: The customer is responsible for the return shipping cost unless the item received was incorrect or damaged.
For example, the item may need to be in its original condition, with all packaging and tags still attached, and may only be eligible for return within a certain timeframe. This helps ensure that returned items are in a state that allows for resale or refund, and helps to reduce the risk of fraud or abuse of the return policy. The specific criteria will depend on the nature of the item and the policies of Afrovending Marketplace.
Refund process: Once we receive the returned item and confirm that it meets our return policy criteria, we will process a refund within [Insert Timeframe]. The refund will be credited to the original payment method used to purchase the item.
The process for returning an item can vary based on the reason for the return and the item being returned. Some general steps that could be included in the return process are as follows:
Contact Afrovending's customer support team to initiate the return process. Provide the necessary information, such as order number, item details, and reason for the return.
Afrovending will assess the return request and may ask for additional information or photos to verify the return.
Once the return request is approved, Afrovending will provide the customer with the shipping address to send the item back.
The customer must send the item back within the specified timeframe and in its original condition, including all packaging and accessories.
Afrovending will inspect the returned item and process the refund or exchange. It's important to note that Afrovending's return policy may have specific details and conditions based on the type of item being returned and the reason for the return. It's recommended to review the full return policy for complete information.
Note: Custom-made, special order, and clearance items are not eligible for return.
We hope that this return policy offers peace of mind when shopping with Afrovending. If you have any questions or concerns about the return process, please do not hesitate to contact our customer service team.
If you have any questions concerning our return policy, please contact us at:
info@afrovending.com